FAQ

What size are your greeting cards?

At The Curious Pancake, the majority of our greeting cards are a standard A6 size. A6 is roughly 10 x 15 cm as shown in the image below.

a6-size-guide.jpg

We also have square cards, mini cards and odd-shaped die cut cards! We are working on adding clear dimensions to all card listings. If you cannot see the dimensions of your card in the product description, please click on the INFORMATION tab next to the product description and this will show you the width and height of your card.

How soon will I get my card?

We post out all orders via Royal Mail on a daily basis Mon-Fri. The cut-off for same day dispatch is 2pm. Although 93% of all Royal Mail first class UK post arrives the next working day, this is not a guaranteed service. If you want to make sure your card will arrive on a specific date we recommend using our Next Day Delivery service, which can also be guaranteed for Saturday for an extra fee.

Can I buy from you over the phone?

No. Online only. 

Can I pick my order up in person?

No, we don't have any premises at the moment so we're unable to offer local pick-ups. We can send your order Next Day Delivery if it's urgent though. As long as you place your order before 2pm and select Next Day Delivery we can get it to you for the next working day before 1pm (or Saturday if you select Next Day Delivery SAT). Please note that someone has to be at the address to sign for the package.

PayPal's being weird and I can't complete the checkout!

PayPal is sometimes weird! My suggested work-around is: open a new incognito tab and start the order again, quite often this gets rid of whatever glitch was occurring. You can also pay by credit card on our secure checkout if you are having trouble accessing PayPal.

Help! I need to change my order!

If you urgently need to alter something on your order and you're purchasing between the hours of 9am-5pm, give us a call on 0115 952 2632 and, if we can, we'll try and sort it for you. Out of hours you can email us at: hello@thecuriouspancake.co.uk or thecuriouspancake@gmail.com and we'll endeavour to set things right.

This FAQ is a work in progress! Got a question you'd like to see answered on here? Drop us an email at: hello@thecuriouspancake.co.uk and we'll add it to the list. Be sensible now!