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Covid-19 Info
Covid-19 Info
We ship globally! | Orders placed 30th July onward will be shipped 9th August
We ship globally! | Orders placed 30th July onward will be shipped 9th August
Shipping & delays info
Shipping & delays info

Coronavirus Updates

Sending Hugs - Jo Clark Design

Updated 22nd June 2021

We're shipping orders, globally, with occasional extended delays to delivery that are out of our control. Please understand that we're shipping out orders as quickly as we can but Royal Mail will suffer from occasional delays caused by staff sickness and other issues brought on by the Pandemic.

Next Day Delivery is still in operation, however the guarantee is now for post to arrive before 4pm, not 1pm. So that we can track your order most effectively, please get in touch with us ASAP if you haven't received a delivery after selecting one of our tracked post options.

Our business is lucky to be unaffected by Coronavirus (Covid-19). We are in fine health, working from home, socially isolating and posting out your orders daily, so there is very little change to our business and the way we operate. Our post-office is rarely busy, so we are able to stay safe distances from other people and still get your orders out to you.

Postage Times during Lockdown

We offer first and second class postage options on all orders. We ship orders daily, Mon - Fri. If you have placed an order before 11am on a weekday we will endeavour to make sure it goes in that day's post, however if there's a big rise in orders, shipping times may be delayed as a result. We're a two-person business, but rest assured we're doing our best to get as many orders out daily as I can. Thanks so much for your understanding during this globally disruptive time.

Disruptions to Royal Mail

There are occasional disruptions to Royal Mail's inland service during the Coronavirus outbreak, you can check the current status of Royal Mail's service on this page: Coronavirus changes to service and more info on UK delays here on Royal Mail's Service Update

Next Day Delivery Services

Next Day delivery is available for UK customers but please note that the cut off for ordering via next day delivery is 11am. If you have selected Next Day Delivery within this parameter (and it's not a Bank Holiday) you will receive your order by 9PM (at the very latest) the next working day. Remember: someone has to be in to take receipt of the item.

International Orders

There may be significant delays to the shipping of your order for all our overseas customers. As the Coronavirus situation is changing on a daily basis, I'm unable to give you any indication of how long it might take to receive your order. Currently orders to the US can take up to 10 working days to reach their destination. If you are at all concerned with the possibility of not receiving something in time for a specific date it might be best to shop local for the time being. The Royal Mail's International Incidents page may well help you make a decision on whether to order with us based on whether or not your country is currently on suspension.  

Handwritten Card Service

Our hand-written card service is going strong! We can handwrite any greeting card for you for £1.50 extra and send it directly to your recipient. Select "handwrite and send direct" or "handwrite and send to me" from the "Sending Options" on the product page and type your message in the box! Message length is up to 280 characters.

Read more about our handwritten card service

Here's an example of our writing style:

handwritten-cards.jpg

 

And Finally

Thank you so much for your patience and understanding during this very unusual, uncertain time that we're all going through. Your orders are keeping our small business alive, and I appreciate every single one of you from the bottom of my heart! Thanks and stay safe!

 

Claire at PancakeHQ signature

 

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