What size are your greeting cards?
At The Curious Pancake, the majority of our greeting cards are an industry standard A6 size. A6 is roughly 10 x 15 cm. A6 cards can be posted with a normal first or second class stamp.
We also have square cards, mini cards and odd-shaped die cut cards! The majority of our card listings should have the size of the card listed in the product description. If you're unsure what size the card is, please drop us an email and never, ever be that person who leaves a one star review because they didn't read the dimensions. ;-)
Do your cards come with envelopes?
All our cards come with matching envelopes, yes! The majority of the envelopes are either white or kraft brown, but there are some coloured envelopes in the mix too!
How soon will I get my card?
We post out all orders via Royal Mail on a daily basis Mon-Fri. The cut-off for same day dispatch is 11am (this may vary if we have a sudden rush of orders!). Although 93% of all Royal Mail first class UK post arrives the next working day, this is not a guaranteed service. If you want to make sure your card will arrive on a specific date we recommend using our Next Day Delivery service, which can also be guaranteed for Saturday for an extra fee.
I want to include a gift message with my order, where do I write it?
If you're sending a gift directly to your recipient, you can write a short message in the notes box at checkout and we'll happily include it in your package.
Can I buy from you over the phone? Can I pay by cheque/other method?
No, we can only take payments through our website.
Do you do free shipping?
Yes! We're currently trialing free standard shipping on all UK orders over £45.00
Can you delay sending my card until a specific date?
No, but we can write a message to your recipient on the envelope that says "Do not open until [specified date]" If you'd like us to do this for you, please leave a message in the notes box at checkout and we will sort this for you at no extra cost.
Can I pick my order up in person?
Yes! Local pick-up is available from our address: 3, Olympia Way, Hucknall, NG15 8HT. Pick-up is available Monday, Wednesday and Friday between 5-7pm. Read more about out Local Pick-Up
PayPal's being weird and I can't complete the checkout!
PayPal is sometimes weird! My suggested work-around is: open a new incognito tab and start the order again, quite often this gets rid of whatever glitch was occurring. You can also pay by credit card on our secure checkout if you are having trouble with PayPal.
Help! I need to change my order!
If you urgently need to alter something on your order and you're purchasing between the hours of 9am-5pm, give us a call on 0115 952 2632 and, if we can, we'll try and sort it for you. Out of hours you can email us at: email@example.com or firstname.lastname@example.org and we'll endeavour to set things right.
Can you send my card without plastic?
You sound like our sort of person! We hate single use plastic. We're working hard with our suppliers to reduce (and, in many cases, totally eliminate) the plastic packaging that we receive cards in. Some of our cards will arrive with you in cello sleeves, this is older stock, or stock that has been sent to us in plastic (sometimes eco plastic) despite our requests. It can get frustrating dealing with so many card suppliers and I looks forward to the day that all card manufacturers send out stock naked (naked = no plastic, it's nothing to do with knobs or norks!). We appreciate your patience whilst we become as eco-friendly as we possibly can. If you want no plastic in your order at all, please drop us a message in your checkout notes and we'll make sure your order is 100% plastic-free.
Is it true that you can't recycle foiled cards?
Partially! At The Curious Pancake we only stock foiled cards if they have 30% or less foiled elements on them. Cards with small foiled elements on can still be recycled. We are no longer buying any cards with glitter on (unless it's bioglitter - a plant-based 100% biodegradable glitter).
I produce my own cards and I think they should be on your site too, who do I contact?
Thanks for your interest in stocking with us! Please contact us on the email email@example.com in the first instance and send us some images of your cards. Please, please ask before posting us any samples.
I've got some ideas for designs, are you interested?
We're more interested in finished designs that have already been professionally printed onto greeting cards. We don't buy ideas or prose and we cannot at present take any interns or work experience placements. Hopefully this may change in the future!
Can you give me some feedback on my art?
We cannot give feedback on individual submissions but we are working on a FAQ for illustrators with useful tips and info, so watch this space as the link will appear here when it's live!
Can I just say, you're totally amazing?
Yes, mum, yes you can!
This FAQ is a work in progress! Got a question you'd like to see answered on here? Drop us an email at: firstname.lastname@example.org and we'll add it to the list. Be sensible now!